Knowledge Sharing in Hospitals: The Librarian's Role

MLA Course
Listing Archived: Wednesday, December 31, 1969

Primary contact information...
Zipperer Project Management
10017 Greene Ave NW
Albuquerque NM , 87114
United States
Lorri Zipperer is the primary contact.
Phone: 505-559-4458
Resource URL:
Region: Midwest

Description: Knowledge Sharing in Hospitals: The Librarian's Role will explore how corporate knowledge management concepts can be implemented in a hospital/health system. Multidisciplinary teams consisting of the librarian and another professional from the hospital/healthcare system will work together. Participants will craft a foundational strategy for adoption of an expanded role for librarians in hospital knowledge sharing efforts to support the clinical environment and its provision of high-quality care. The workshop consists of readings, 2 online sessions and 1 in-person session. This workshop is designed for pairs of individuals from hospitals who are interested in the application of knowledge management and transfer concepts in their organization. One member of the team must be a librarian. This strategy will build a pair of champions to support uptake of knowledge management in the acute care setting through modeling hospital corporate culture.

Experience Level: Advanced
CE Contact Hours: 9.5
Professional Competencies: Leadership and Management
Subject: Leadership, Management
Course Type: Face to Face, Hands-on - Multidisciplinary team-based activity

Educational Objective: * Explore how a corporate-modeled knowledge management process might be enabled in hospitals to support high quality health care. * Envision opportunities for institutional teams to champion knowledge transfer within their healthcare facility. * Share ideal examples of knowledge sharing in hospitals -- both traditional and expansive in nature -- from which to build model activities via the Apprecitive Inquiry process. Tactics currently in the field include: building expertise directories, managing communities of practice, collecting and sharing best practices and stories to support clinical and organizational improvement. * Design processes to implement tactics, expand the expertise of participant teams, break down silos, share experiences and sustain organizational learning through effective knowledge sharing. * Craft short term tests through the application of Plan-Do-Study-Act to investigate how changes to knowledge sharing efforts can impact healthcare safety and quality imporvement.


Day 1
1:30 –  2:00 pm 	Registration and snacks

2:00 –  2:45 pm	Welcome and Orientation
•	Introductions 
•	Objectives, context and culture

2:45 – 3:00pm	Critical thinking: application to rapid cycle improvement

3:00 – 4:00 pm		Discover phase / questions and stories 
This section will allow for one-on-one interviews to prepare to share insights with the group and help participants discover commonality, find parallel experiences, build trust and develop positive images and attitudes.
•	Appreciative Inquiry intro and process
•	Interviews (30 minutes)

4:00 – 4:15 pm	Rapid fire reaction: how did that feel?

4:15 – 4:30 pm	Plans for tomorrow: what we’ll be up to!

5:30 – 8:00 pm	Networking Dutch treat dinner 

7:30 – 8:00 am 	Networking Coffee and continental breakfast 

8:00 - 9:15 am	Interview lighting round
What did we hear that was exciting? What strengths were discovered? 5 minute participant report out

9:15 – 10:00 am	Sharing experiences - uncovering knowledge: collective themes / provocative dreams
Participants will explore ways librarians can apply their skills to multidisciplinary efforts to identify avenues to impact knowledge sharing at their hospital. Here participants will articulate their boldest, most provocative hopes for the future. 
•	How can we identify and leverage our strengths and knowledge?
•	How can librarians work on multidisciplinary teams to contribute to improved knowledge sharing for quality and safety?
•	Where do we want to go? What would an ideal knowledge sharing environment in health care be? Shaping a provocative proposition.

10:00 – 10:15 am	 Break

10:15 – 11:00 am 	Design phase - critical thinking 
This section will utilize critical thinking skills within a collaborative group to refine ideas, set priorities, identify strengths, and determine resources required; techniques for rapid improvement will be reviewed.
•	What are we attempting to do? 
•	How do we establish priorities? 
•	What strengths do we have to support? 
•	What additional resources will we need? 
•	How do we pull it all together?

11:00 – 12:00 pm 	Design phase - planning for action
This section will provide experience in using rapid improvement techniques to form a concrete plan for action to bring a KSharing project to life.
•	What two projects will have the largest impact? 
•	How can the Matrix frame the Rapid Improvement Model of work? 
•	How can the PDSA tool demonstrate one rapid cycle test?
•	How will we know if we are successful? 
•	What did we learn?

12:15 – 1:30 pm	Working Lunch
Destiny phase - a plan for action
This section will enable teams to focus on the specifics of applying the rapid improvement planning tools (PDSA or matrix) to explore a librarian’s strategic role in a knowledge sharing team improvement effort.
•	What “at home” problem should we work on?
•	How can the matrix help us plan our effort?
•	How will we communicate about our goals?: three words exploration.

1:30 – 2:45 pm	Sharing thoughts, plans and building commitment
This session ends with an opportunity for teams/ participants to share their rapid test improvement project plans and make explicit their commitments to the group as a whole for future action and learning.
•	What did the teams envision? Team report out 5-10 minutes each

2:45 – 3:15pm          Getting Started: Steps to launching a KM initiative

3:15 – 3:30 pm         Committing to this workshop community: staying connected
•	How can we keep the fire burning!
•	Closing comments

Need for This Course: Knowledge management may serve as a growth opportunity for the profession based in the acute-care setting. However, an understanding of that role and how it might effectively be deployed has yet to be defined and demonstrated. This session will help address that gap through collaborative learning and multidiscplinary team-based peer exploration.

The instructional methods used include Lecture, Slides, Discussion, Debate, Dialog, Brainstorming, Sharing/Self-disclosure, and Hands-on Exercises.

Participant Materials: • Speaker slides • Readings list • Session Assessment • Interview guide

Facility Requirements: Round tables, flip charts, large screen, LCD projector

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