Lorri Zipperer <lorri@zpm1.com> is the primary instructor for this course. Becky Steward, BSN will be an additional instructor.

Course Description: Knowledge Sharing in Hospitals: The Librarian's Role will explore how corporate knowledge management concepts can be implemented in a hospital/health system. Multidisciplinary teams consisting of the librarian and another professional from the hospital/healthcare system will work together. Participants will craft a foundational strategy for adoption of an expanded role for librarians in hospital knowledge sharing efforts to support the clinical environment and its provision of high-quality care. The workshop consists of readings, 2 online sessions and 1 in-person session. This workshop is designed for pairs of individuals from hospitals who are interested in the application of knowledge management and transfer concepts in their organization. One member of the team must be a librarian. This strategy will build a pair of champions to support uptake of knowledge management in the acute care setting through modeling hospital corporate culture.

Educational Objective: * Explore how a corporate-modeled knowledge management process might be enabled in hospitals to support high quality health care. * Envision opportunities for institutional teams to champion knowledge transfer within their healthcare facility. * Share ideal examples of knowledge sharing in hospitals -- both traditional and expansive in nature -- from which to build model activities via the Apprecitive Inquiry process. Tactics currently in the field include: building expertise directories, managing communities of practice, collecting and sharing best practices and stories to support clinical and organizational improvement. * Design processes to implement tactics, expand the expertise of participant teams, break down silos, share experiences and sustain organizational learning through effective knowledge sharing. * Craft short term tests through the application of Plan-Do-Study-Act to investigate how changes to knowledge sharing efforts can impact healthcare safety and quality imporvement.

Agenda: 1:30 – 2:00 pm: Registration and snacks 2:00 – 2:30 pm: Welcome and logistics • Welcome and Orientation (Zipperer, primary) • Review OARRs: (Objectives, Agenda, Roles and Rules) (Zipperer, primary) • Recap results of the pre-sessions (Zipperer and Steward) 2:30 – 4:00 pm: Discover phase / questions and stories This section will allow for one-on-one interviews and share insights with the group to help participants discover commonality, relate their own stories to others, build trust and develop positive images and attitudes. • Networking exercise • Interviewing time • Participant introductions/storytelling--Who are we? What brings us here? 4:00 – 4:15 pm: Rapid fire recap: what did we hear that was exciting? What strengths were discovered? 4:15 – 4:30 pm Plans for tomorrow. What we’ll be up to? 6:00 – 8:00pm: Networking Dutch treat dinner April 17, 2009 8:00 – 8:30 am: How did yesterday go? 8:30 – 9:15 am Dream phase / themes and dreams This section will help participants articulate their boldest, most provocative hopes for the future. • More on our strengths: how can they be leveraged? • How would librarians work on multidisciplinary teams to contribute to improved knowledge sharing for quality and safety? • Where to we want to go? What would an ideal knowledge sharing environment in health care look like? 9:15 - 10:15 am Plan-do-study-act (Steward, Primary) This section will build on the earlier introduction to the plan-do-study act quick tests of change process and explore ways librarians can work with a multidisciplinary team to identify avenues for the impact of knowledge management and sharing initiatives in their hospital. 10:15 – 10:30am Break 10:30 – 11:30 am Design phase: Getting started This section will foster collaborative creation of a set of aims and tactics to test ideas to drive change. • What are our goals and aims? • What are some concrete tactics to explore a process for getting to those goals? 11:30 – 12:15 pm Design phase: Getting concrete This section will help the group articulate the realties of the work they envision and how its impact can be documented and translated to gain buy-in at the organizational level for the changes and the resources required to support them over time. • What should be done first? • Can its impact be measured? • How will we know we are successful? 12:30 – 2:00 pm Working Lunch Destiny phase: a plan for action This section will use breakout groups interested in similar projects to focus on the specifics of implementing the PDSA process and to test concepts to explore a librarian’s impact in knowledge management. • Timelines, resources, team roles, knowledge gaps, benchmarks 2:00 – 3:00 pm Sharing thoughts, plans and building commitment This session ends with an opportunity for teams/ participants to share their PDSA plans, thoughts about what their workshop experience and identify the commitments of the teams and the group as a whole for future action and learning. • PDSA project report out • What surprised us: Ah-ha moments • Committing to the community: keeping the fire burning! 3:00 – 3:15 pm Wrap up and next steps

Need for This Course: Knowledge management may serve as a growth opportunity for the profession based in the acute-care setting. However, an understanding of that role and how it might effectively be deployed has yet to be defined and demonstrated. This session will help address that gap through collaborative learning and multidiscplinary team-based peer exploration.

The instructional methods used include Lecture, Slides, Discussion, Debate, Dialog, Brainstorming, Sharing/Self-disclosure, and Hands-on Exercises.

Participant Materials: • Speaker slides • Readings list • Session Assessment • Interview guide

Facility Requirements: Round tables, flip charts, large screen, LCD projector