Health and Wellness @ the Library: The Essentials of Providing Consumer Health Services (Blended Course)

MLA Course
Listing Archived: Wednesday, December 31, 1969

Primary contact information...
NN/LM Pacific Southwest Region, UCLA Louise M. Darling Biomedical Library
12-077 Center for the Health Sciences
Box 951798
Los Angeles CA , 90095-1798
United States
Kelli Ham is the primary contact.
Phone: 310-825-1984
Resource URL:
Region: Southern California and Arizona

Description: This blended online/in-person course provides a comprehensive learning experience through individual online activities followed by an in-person session. The goal of this course is to provide participants with a set of specialized professional competencies in providing consumer health information services. By the end of the course, participants will have a deep understanding of the health information needs of their own target audiences/communities, and they will have practical knowledge and skills to build collections, resources and programming to meet the specific needs of their communities. The course begins with online activities to learn about the demographic and health status indicators of communities and the implications of the data for libraries and appropriate responses. Participants build on the foundation through readings, discussion and activities about health literacy, reference and services for special populations, unique issues with health-related collection development, and the best consumer resources. The online component requires discussion and sharing of topics and all assignments to enhance the learning experience of all participants. The in-person session covers evaluation of mobile apps and content plus the use of social networking related to health issues. Attendees will practice advanced searches with higher level resources for consumers. The session will conclude with ideas for health programming to reach targeted audiences.

Experience Level: Beginning Plus
CE Contact Hours: 12
Professional Competencies: Health Sciences Environment and Information Policies, Health Sciences Information Services
Subject: Collection Development, Consumer Health, Electronic Resources, NLM Databases, Outreach/Advocacy, Reference Resources & Services, Subject Specific Resources
Course Type: Face to Face, e-Learning, Hands-on, Specialization, RML Offerings

Educational Objective: By participating in this course, learners will: • Be able to explain the difference between literacy and health literacy and will understand the implications of low health literacy • Feel comfortable and confident providing health reference to diverse users • Understand the ethical and legal issues about providing health information • Know where to find quality resources for special populations (easy-to-read, multilingual, and culturally relevant health resources) • Gain competence in evaluating the quality of health information in print, online and mobile formats • Be able to identify and choose authoritative health information resources that are appropriate for particular users, including new technologies such as mobile apps and social health networks • Gain competence in applying criteria for collection development of consumer health materials • Know how to plan relevant health-related programming and events • Understand the importance of healthy work environments


The online portion of the course will be conducted using the NN/LM Moodle site.  Students will need to register for an account (if they have not taken an NN/LM online class before), and log in to the course site.

Proposed timeline: The course will officially open three weeks prior to MLA – 2 weeks of instruction, then the week that includes the start of MLA will require a few readings, one discussion, and the in-person class. The course site will remain open for two weeks, and participants will be able to submit any missing assignments or discussion postings. An option final project may be submitted at a later date, if the participant chooses.

Sample agenda showing online dates and in-person session held at MLA conference:

Wednesday, April 22, 2013 – Sunday, April 26, 2013: Moodle course opens for registration and logging in to the course site in preparation for the class.

Monday, April 27, 2013: Course officially starts.

Week 1: Building Foundational Knowledge of Consumer Health 
Online component includes weekly reading (text of lecture material), discussion forums, assignments
•	Core Competencies
•	Understanding the community through demographics and health status indicators
•	Characteristics and needs of users as they seek health information
•	The role and limitations of library staff as health information providers
•	Literacy and health literacy: definitions, implications and strategies

Week 2: Health Reference and Resources
Online component includes weekly reading (text of lecture material), discussion forums, assignment, quiz
•	Awareness and best practices for health reference services
•	Best health websites for diseases, conditions, therapies, wellness, and more
•	Special content – multimedia, easy-to-read and multilingual materials
•	Evaluation of health websites, print materials, (Lecture, hands-on activity, discussion)
•	Health-related collection development and policies 
Week 3: Prep week for in-person session (easy week; readings and discussion only; no assignment)
Online component includes weekly reading (text of lecture material) 
•	Personal wellness and the healthy workplace
•	The healthy library environment as model for the community
•	Reading(s) for discussion
Sat, May 16 In-person session 
•	Introductions
•	Health information goes mobile (Demonstration, discussion)
•	Benefits and caveats of social health networking (Lecture, demonstration, discussion)
•	Evaluation of mobile content, social health sites (Discussion, activity)
•	Taking services up a notch (PubMed Health and more)  (Lecture, demonstration, hands-on activity)
•	Health programming to reach target audiences (Lecture, discussion)
•	Consumer health program or project planning. (Activity)
•	Complete course evaluation

5/18-5/24 and 5/25-6/1.  Wrap Up Weeks. The Moodle site will remain open for participants until June 1, 2015. 
•	Submit any missing assignments or discussion posts
•	Optional: Based on community or target audience needs, participants may create a resource to be used in their work setting. Possible projects include creating an easy-to-read or bilingual resource, a LibGuide, a brochure, a webpage, a pathfinder, or other consumer health-related resource.

Need for This Course: The online version of this class was first offered in January 2012, with a registration limit of 50. Within a day, the course registration was closed with over 50 registrants and 40 more that had to be turned away. There is continued demand for the course, and it receives consistently good evaluations. Participants particularly value how the course structure allows for tailoring assignments and the final project to be directly relevant at the learner's place of work. There is a need for a comprehensive consumer health class that goes deeper into the subject matter and provides practical experience the student can use immediately. Also, many librarians would like to achieve the CHIS specialization, but opportunities to take CHIS classes in some regions are limited. This course has been approved for 12 CE units and for CHIS, which meets this need.

The instructional methods used include Demonstration, Slides, Discussion, Brainstorming, Sharing/Self-disclosure, Hands-on Exercises, and Problem-based.

Participant Materials: Because of blended format, many items will be provided electronically. The online portion of the course will be conducted in Moodle, with a main course reading (lecture)for the pre- and post-online sessions each week (see agenda). There will be a companion text in PDF format (Finding Health and Wellness @ the Library: A Consumer Health Toolkit for Library Staff, 2nd Edition, as well as an additional reading and resource list. During the in-person session: Handouts for activities, promotional materials for NLM and NIH resources if available, USB flash drive with resources (if my organization has funds available).

Facility Requirements: Computer lab with Internet access with a workstation for each participant, projector and screen (I will provide my own laptop). If possible, wireless Internet access (not absolutely necessary; would be nice for mobile apps section). Speakers (for showing 1 or 2 short videos). Whiteboard or easel.

Additional Evaluation: The course evaluation will include questions related to the online portion of the class in addition to the in-person session. The evaluation form will be completed at the conclusion of the in-person session, and the CE certificate will be awarded to those who have participated each week in the online component and attended the in-person session. Final CEU awarded may be adjusted for participants who do not complete some or all of the online requirements.

This course listing is now archived. Visit your listing renewal payment page to renew your listing.